Privacy Policy
Last Updated: 31 August 2026
Volt Network (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use VoltNetwork.co.uk or contact us about our services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Volt Network provides electric vehicle charging, renewable energy and related installation services, including:
- Home EV Charger Installation
- Workplace EV Charging
- Commercial EV Charging Solutions
- Solar Panel Installation
- Battery Storage Solutions
- EV Charger Installation in London
- EV Charger Installation in Manchester
- Solar Panel Installation in Birmingham
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:
Volt Network
Email: info@voltnetwork.co.uk
Phone: 07944 323263
Website: VoltNetwork.co.uk
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Submit an enquiry through our website
- Request a quotation
- Contact us by email or telephone
- Request information about our services
- Arrange an installation or consultation
- Communicate with us regarding an existing service
The information we may collect can include:
- Your name
- Email address
- Telephone number
- Property or business address
- Postcode
- Details about your EV charging requirements
- Information about your property or electrical installation where relevant
- Details of the services you are interested in
- Any other information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type and information about how you interact with our website.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Provide quotations and estimates
- Arrange surveys, consultations or installations
- Provide and manage our services
- Communicate with you about your enquiry or service
- Process and manage appointments
- Improve our website and services
- Maintain business and customer records
- Comply with legal and regulatory obligations
- Prevent fraud, misuse or other unlawful activity
- Send service-related communications
Where permitted by law, we may also use your information to contact you about relevant services or offers. You can ask us to stop sending marketing communications at any time.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process personal information where we have a lawful basis to do so.
Depending on the circumstances, this may include:
Consent – where you have given us permission to use your information for a specific purpose.
Contract – where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
Legitimate Interests – where processing is necessary for our legitimate business interests, provided those interests do not override your privacy rights.
Legal Obligation – where we are required to process or retain information to comply with applicable laws or regulations.
5. Website Enquiries and Contact Forms
If you submit an enquiry through our website, the information you provide may be used to respond to your request and provide information about our services.
Please do not submit sensitive personal information through general website enquiry forms unless it is specifically requested and necessary.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.
Cookies are small text files stored on your device when you visit a website.
We may use:
- Essential cookies required for the website to operate
- Analytics cookies to understand how visitors use our website
- Preference cookies to remember certain settings
- Marketing cookies, where applicable, to support advertising or marketing activities
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
7. Third-Party Services
We may use trusted third-party service providers to operate our website and business. These providers may process information on our behalf, for example:
- Website hosting providers
- Website analytics providers
- Email and communication services
- Appointment or enquiry management systems
- Payment providers, where applicable
- IT and security service providers
We only share information with third parties where there is a legitimate reason to do so and, where appropriate, contractual safeguards are in place.
Third-party services may have their own privacy policies. We recommend reviewing those policies where appropriate.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share your information where necessary with:
- Employees or authorised representatives of Volt Network
- Contractors or installation partners involved in providing your requested service
- Professional advisers
- Technology and service providers
- Government, regulatory or law-enforcement authorities where legally required
We only provide information that is reasonably necessary for the relevant purpose.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information may depend on:
- The nature of your enquiry
- Whether you become a customer
- Legal, accounting or regulatory requirements
- Our legitimate business requirements
- The resolution of any disputes
When information is no longer required, we will securely delete or anonymise it where reasonably possible.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request the transfer of your information where applicable
- Withdraw consent where processing is based on consent
You also have the right to object to direct marketing.
To exercise any of these rights, please contact us using the details provided below.
Email: info@voltnetwork.co.uk
Phone: 07944 323263
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove it.
13. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection legislation.
14. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will always be published on this page, together with the date it was last updated.
16. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:
Volt Network
Email: info@voltnetwork.co.uk
Phone: 07944 323263
Website: VoltNetwork.co.uk
17. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: ico.org.uk
You can contact the ICO directly if you believe your data protection rights have not been respected.
